Location of Phone Number: Trinity Care Transit prominently displays its contact phone number, 224-998-3185, on the official website (www.ridetct.com), on business cards, and on flyers. These materials invite customers to initiate contact via SMS for inquiries or service requests.
We ask them verbally:
Verbal Consent Script: "Do you agree to receive SMS messages from Trinity Care Transit at 224-998-3185 for appointment reminders, ride status updates, and occasional service announcements? You can opt out at any time by texting STOP."
Tracking Consent: Verbal consents are logged and recorded in our customer relationship management system with date, time, and the nature of the consent.
We ask them via email:
Email Consent Script: "By replying to this email with 'YES', you agree to receive text messages from Trinity Care Transit at 224-998-3185 regarding your service requests and updates. Reply STOP to opt-out; Reply HELP for support; Message & data rates may apply. Visit www.ridetct.com/privacy-policy for our privacy policy."
Process: We send this consent request email as part of our service registration process to new customers.
Form Details: The form includes an optional checkbox with the statement: "I consent to receive SMS messages from Trinity Care Transit at 224-998-3185 for service updates and reminders. Reply STOP to opt-out; Reply HELP for support. Message & data rates may apply."
Consent Form Details: The form includes an SMS consent checkbox and space for entering a phone number. It states, "I consent to receive SMS messages from Trinity Care Transit at 224-998-3185 regarding appointments and services. Reply STOP to opt-out; Reply HELP for support. Message & data rates may apply."
Submission and Storage: Customers sign this form at the time of service initiation, and copies are stored both digitally and physically as per compliance requirements.
Sample Message Requirements:
Appointment Reminder: "Reminder: Your ride with Trinity Care Transit is scheduled for tomorrow at 10 AM. Text STOP to opt out."
Service Update: "Your Trinity Care Transit vehicle will arrive in 10 minutes. Text STOP to opt out."
Promotion: "Enjoy 10% off your next ride with Trinity Care Transit! Use code SAVE10. Opt-out anytime by texting STOP."
Opt-In and Opt-Out Keywords:
Opt-In Confirmation: "Thank you for opting into SMS messaging from Trinity Care Transit. Messaging frequency may vary. To opt-out, text STOP. For assistance, text HELP or visit www.ridetct.com. Privacy policy at www.ridetct.com/privacy-policy. Terms at www.ridetct.com/terms. Message & data rates may apply."
Opt-Out Message: "You have opted out of receiving messages from Trinity Care Transit. To opt back in, text START."
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